Get to know Chime.^®

We offer better banking products and services by addressing the fundamental misalignment in the industry between what’s good for business and what’s good for consumers. We want to profit with our members, not from them. That’s why Chime doesn’t rely on overdraft fees, monthly service fees, or minimum balance requirements.

If this feels like progress™, that’s because it is.

In 2012, Chris and Ryan founded Chime, determined to disrupt the status quo and build a different type of company that puts everyday people first and gives them more control over their financial lives.

Chime’s business today still reflects that commitment. Instead of monthly service fees, our revenue comes mainly from transactions, the small amount we earn from Visa^® when a member uses their Chime card. In other words, we profit with our members, not from them.

We’ve helped bring features and tools to market that were unavailable to most consumers just a few years ago, creating a suite of financial services products that directly address the needs of everyday people to help them unlock financial progress. We’re pleased to see that many banks have more recently started to eliminate or reduce overdraft fees, which is good for consumers.

To date, Chime has saved our members billions of dollars in overdraft fees. Chime was a pioneer in fee-free overdraft when we launched our SpotMe^® product – allowing our members to overdraft fee-free up to $200² – and the industry has since cut down its overreliance on overdraft. This is what financial progress for everyday people looks like: billions of dollars in overdraft fees put back into their pockets.

Our member alignment and technological innovation have given rise to a suite of products that offer consumers helpful, transparent, and fair financial services. This has catalyzed broader industry change, pushing traditional banks to adopt more consumer-friendly policies.

• In 2014, we introduced checking and savings accounts with no monthly fees or minimum balance requirements.
• In 2015, we introduced Get Paid Early, enabling direct depositors to get their paychecks up to two days early³. Every month, we provide early access to billions of dollars in paychecks. Many banks have now adopted this, and millions of Americans—not just Chime members—are now able to receive their paychecks up to two days early.
• In 2016, we were among the first to open checking accounts for consumers without using Chexsystems^®, a practice that has limited some consumers’ banking options.
• In 2017, we introduced “Pay Anyone,” our fee-free P2P payment tool for sending and receiving money. Funds sit safely and securely in FDIC-insured accounts with our partner banks The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
• In 2018, we pioneered providing fee-free overdraft with the launch of SpotMe. Since launching our fee-free overdraft product, U.S. banks have moved away from their overreliance on overdraft, lowering fees or eliminating them altogether.⁴
• In 2020, we introduced the Chime Secured Credit Builder Visa^® Credit Card, Chime’s innovative secured credit card with no annual, interest, or late fees⁵, and no credit check, which has helped millions of people establish or improve their credit scores.⁶
• In 2021, we delivered $6.5 billion in stimulus payments to our members up to 5 days early.
• In 2022, we piloted the Chime Scholars Foundation and officially launched the Foundation in 2023, pledging 1% of Chime equity to provide needs-based scholarships to students across the US.
• In 2023, we partnered with Walgreens to offer fee-free ATM access for all Chime members at over 8,500 locations.
• In 2024, we introduced ChimeDeals™, a fee-free cash-back feature, through a new partnership with Upside.
• In 2024, we piloted our in-app tax filing program, which makes filing taxes free and easy for select members. During the 2024 tax season alone, we made more than $5.2 billion in tax refunds available to our members up to 6 days early.
• In 2024, we made our fee-free overdraft feature, SpotMe¹, available as an overdraft line of credit when members use the Chime Secured Credit Builder Visa^® Credit Card⁵.
• In 2024, we announced our partnership with Zogo, a financial education platform, giving all Chime members fee-free access to more than 25 lesson modules to earn and learn.

Our innovative products give consumers more choice and create a more competitive financial services landscape. More competition means better outcomes for consumers. We’re proud of the positive impact we’ve had.

As a technology company, Chime’s expertise and platform investments help our bank partners better serve members and expand their customer bases. This, in turn, helps make them more competitive in an era of increasing industry consolidation, with the top few banks getting larger everyday at their expense.

Nothing is more important at Chime than safeguarding members’ money and personal information. In addition, Chime has made significant investments in people and technology to ensure we’re a responsible participant within the payments and finance ecosystem. That focus allows us to meet our commitments to federal and state regulators, our partner banks, and most importantly, our members.

Chime has hired an expert team to manage risk, including experts in cybersecurity, financial fraud, anti-money laundering, analytics, underwriting, and machine learning. We have 4,200+ customer service experts that provide 24/7 live support via phone and live chat channels to help resolve questions as quickly as possible. Our banking partners audit our work and we work closely with them to review and respond to all consumer complaints.

We regularly update the Safety and Security section of our blog to keep our members aware of new tips and guidance to help keep their accounts and information secure. Visit our Trust & Safety page to learn more about how we protect our members’ money, use security controls, and keep accounts safe.

Learn more about how Chime is building a culture of trust and safety.

💚  Be member-obsessed
We are guided by a deep understanding of our members’ needs and a devotion to meeting those needs at every step. We practice empathy in everything we do.

🙃  Be human
We keep it real. We build trust and connection with our members by making them laugh, feel understood, and get inspired.

🚀  Be bold
We dream big. We set audacious goals, tackle the hard stuff, and do things that no bank has done before. We see a broken industry and believe in our ability to change it forever.

🎯  Simplify
We start with the simplest solution and only add to it if necessary. We are famously practical and focused. Our motto is “Do Less. Faster. More often.”

📈  Make it happen
We measure the impact of our work and push hard to hit our goals. We find ways around roadblocks. We hold each other accountable to a high bar for performance.

🎖 Respect the rules
We take seriously our obligations to regulators, partners, and the public. We move fast and push for changes without cutting corners. We risk failure if we ever break the regulations.

👯‍ Team up
We know great work isn’t done alone. We organize into teams that leverage the different strengths we each bring. We are stronger when we have each other’s backs.

🙋🏽‍♀️ Chime in
As owners, we have an obligation to speak up. We share our ideas, ask hard questions, and give candid feedback. When others chime in, we value what they have to say.

We strive to be a force for good in the banking industry and beyond. From empowering people to take control of their finances, to investing in the communities in which we operate. As a Pledge 1% member, Chime has committed 1% of its future equity to fund the Chime Scholars Foundation, Chime’s non-profit organization that helps everyday people build a better future through higher education.

Chime backs organizations and causes that work on breaking down systemic barriers to financial progress. Through core community impact programs focused on financial education, inclusion, and resilience, we live our mission of unlocking financial progress for everyday people.

One of our core financial inclusion programs, Chime in for Changemakers™, provides resources and support to local innovators and community leaders who are creating new paths to financial progress for underserved communities. Our partnership with Zogo^®, a financial education platform, helps Chime members access the educational content they need to achieve financial progress.

We know how much financial resilience can make-or-break members’ financial lives. From pandemics to natural disasters, we find the opportunity to make a difference and get right to work. When COVID hit, we were able to give people early access to critical stimulus and unemployment benefit payments, often up to five days before traditional banks.⁷ This helped our members pay the rent, support their families and put gas in their cars so they could get to work. Chime delivered early access to more than $6.5 billion of pandemic-related benefits to our members. Through our partner SBP^® and other natural disaster organizations, we provide resources and support for members who have been impacted by a natural disaster–ensuring that access to capital is not a barrier to their financial recovery.

Chime is headquartered in San Francisco, with additional offices in Chicago and Vancouver. Although Chimers come from many different backgrounds, they have one big thing in common: an abiding passion for our mission.

Chimers are engineers and customer service professionals, designers and data scientists, experts on risk and cybersecurity – talented people who are dedicated to making financial services work for more people and helping to transform lives.

Chime employees can use 1% of their work time to volunteer and give back. Chimers can create their own volunteer activities or choose from existing opportunities through VolunteerMatch^®.

Chime is committed to building a diverse workforce at both the employee and leadership level. We believe Chime’s open and supportive culture inspires our employees to do an even better job serving members. In 2022, Chime was named to the Fortune list of Best Small & Medium Workplaces™ and Inc.’s list of Best Workplaces. In 2023, we were included on Forbes’ list of America’s Best Startup Employers.