Ranked in the top three in Financial Services, reflecting a continued focus on transparency, reliability, and member-first innovation
Key Takeaways
Chime ranked among the top three companies in Financial Services on Newsweek's 2026 list of America's Most Trustworthy Companies.
The ranking evaluates trust across customers, employees, and investors using survey data, social listening, and reputation analysis.
95% of Chime members report higher trust compared to their traditional banking experience.
Chime provides FDIC insurance up to $250,000 per depositor through our partner banks.
Chime® has been named to Newsweek's 2026 list of America's Most Trustworthy Companies, ranking among the top three companies in the financial services category.
The annual list recognizes 700 companies across 23 industries, including 33 in financial services, based on an independent evaluation of trust across three key stakeholder groups — customers, employees, and investors. Newsweek's methodology incorporates survey data, social listening analysis, and broader reputational indicators.
This latest recognition builds on a growing track record of trust and customer satisfaction for Chime, reflecting sustained investment in security, service, and member experience.
"Lasting companies earn trust through how they operate over time," said Janelle Sallenave, Chime's Chief Operating Officer. "At Chime, we focus on delivering dependable experiences and putting our members first in every decision. That's what builds long-term trust — and ultimately, durable growth."
In 2024, Chime supported more than 50 million member service interactions, with AI assisting in the majority of cases — driving an 80% increase in member satisfaction since 2023. (see disclosure 1)
Built on Security, Transparency, and Reliability
Trust in financial services is earned through consistent performance and strong safeguards. Chime's model is designed to deliver both.
How Chime Builds Trust
Security
Real-time transaction alerts to flag suspicious activity instantly
Instant card locking to stop unauthorized transactions
Two-factor authentication (2FA) to verify member identity
Advanced encryption to protect personal and financial data
Privacy
Does not sell member data to third parties for marketing purposes
Privacy-first data practices built into core operations
Reliability
24/7 member support access
Dispute resolution times reduced by more than 50%
Resolution rates improved by 20–40+ percentage points
Member satisfaction scores up 80% since 2023
Fraud losses down 29% since 2022
More than 70% of support interactions now start with AI-powered self-service for faster resolution
These efforts resonate with our members: 95% trust Chime more than their traditional banking experience. (see disclosure 2)
Delivering Dependable, High-Quality Experiences at Scale
Beyond security, trust is reinforced through everyday interactions. Chime continues to invest in technology and operations to deliver fast, reliable, and human-centered service.
What We've Improved | Why It Matters |
|---|---|
More than 70% of support interactions now begin with AI-powered self-service for faster resolution | Members get faster answers without waiting — help is available the moment they need it, day or night. |
Member satisfaction scores have increased by 80% since 2023 | A better experience builds confidence that Chime will show up consistently. |
Resolution rates have improved by 20–40+ percentage points | When issues actually get resolved, members can trust that bringing a problem to Chime is worth it. |
Dispute resolution times have dropped by more than 50% | Faster resolutions mean less time in limbo — members stay in control of their money, sooner. |
Fraud losses have decreased by 29% since 2022 | Fewer fraud losses means Chime's safeguards are working, protecting members before problems escalate. |
(Internal Operations and Member Experience Data, Oct 2025)
These improvements reflect a deliberate strategy: using technology to enhance — not replace — human support, while ensuring members can access help 24/7 when they need it.
Continuing to Raise the Bar
Chime's approach to trust extends beyond recognition. Through ongoing investments in security, service, and transparency — and through resources like our Trust & Safety hub and in-app Security Center — Chime continues to empower members to stay informed, protected, and in control of their financial lives. This recognition from Newsweek reflects that commitment and shows that when we put members first, trust follows, fueling a more durable business and better products.
