Anytime Security and Support
You shouldn’t have to wait for help. Keep your money and accounts safe with a modern set of features.
Explore products
Real-Time Alerts
Security in your pocket.
Get notified when your card is being used, plus other safety features.
FDIC-Insured†
Insured up to $250,000.
By The Bancorp Bank, N.A. & Stride Bank, N.A. Members FDIC.
Fraud Protection
Chime cards are backed by Visa’s Zero Liability Policy.1
You're covered if your card is lost, stolen, or fraudulently used.
Why members love us.
Not only is Chime The Most Loved Banking App®, but we’ve made a real and lasting impact on our members’ lives. Don’t take our word for it—we’ll let the numbers speak for themselves.
Outperforming on trust by over 40%
Chime customer trust compared to competitors2
Outperforming on trust by over 40%
Outperforming on trust by over 40%
Chime customer trust compared to competitors2
75% of members
Percentage of Chime users who see themselves as lifelong members3
75% of members
75% of members
Percentage of Chime users who see themselves as lifelong members3
5 star customer experience4
75% trust Chime more than traditional banks
75% say they trust Chime more than major national banks3
75% trust Chime more than traditional banks
75% trust Chime more than traditional banks
75% say they trust Chime more than major national banks3
Chime+
Unlock Chime+ for free with direct deposit.
Chime+ gives you access to even more of our products, and it’s free when you set up a qualifying direct deposit‡.
FAQs
What is your security policy?
Our top priority is protecting our members. We use 128-bit AES encryption, access control, and security processes to ensure your money is always safe with Chime. If you notice an unauthorized transaction, you can disable transactions on your Chime card immediately in the settings section of the Chime app and website to prevent further unauthorized card transactions.
Are my deposits insured by the FDIC?
Deposits are FDIC insured up to $250,000 through The Bancorp Bank, N.A. or Stride Bank N.A.; Members FDIC.†
Can you use your Chime Visa Debit Card in other countries?
You can use your Chime Debit Card anywhere Visa debit cards are accepted. International transactions can be enabled or disabled in the settings menu found in the Chime mobile banking app.
What do I do if I don't recognize a transaction in my Checking or Savings Account?
If you do not recognize a transaction in your Checking Account or Credit Builder, we ask that you temporarily block your debit card and/or credit card:
Use the Chime mobile app or log in to your account at www.chime.com.
Go to Settings, Account Settings and turn off Allow transactions. This feature immediately prevents new purchases and ATM transactions with your Chime Visa Debit Card and/or Chime Credit Builder Secured Visa Credit Card.
Contact us immediately in one of these ways:
Call us at 1-844-244-6363
Use the Chime mobile app to contact our support team
Where can I find more information on your policies?
You can check out our privacy practices, Account Agreement, and all the legal information pertaining to your account here: Privacy Policies
How do I contact Chime customer service?
Our Member Services team is standing by to help you 24/7 with any issues or concerns. Head to our help page to learn how to contact our experts with any Chime questions.