Status Archive

Update: :construction: Some members may experience intermittent issues with SpotMe and slowness with our mobile app. Regular card purchases and ATM withdrawals are working normally. Please reference this page for updates on our progress. We apologize for any inconvenience and thank you for your patience.

September 1, 15:15 PT

 

:construction: Some members may experience intermittent issues with SpotMe and slowness with our mobile app. Regular card purchases and ATM withdrawals are working normally. Please reference this page for updates on our progress. We apologize for any inconvenience and thank you for your patience.

August 14, 08:40 PT

 

Update: We’ve learned our phone lines aren’t working for some members. If you need to reach Chime Member Services, please email support@chime.com. We’re there 24/7. Please reference this page for updates on our progress. Thank you for your patience.

August 6, 09:30 PT

 

Update: We experienced intermittent issues with some of our ATM transactions settling. Card purchases and the mobile app are working normally. The issue has been identified with our ATM provider and our teams are getting this resolved. Please reference this page for updates. Thank you for your patience.

July 23, 11:45 PT

 

Update::construction: We’re currently experiencing intermittent issues with our mobile services. Card purchases and ATM withdrawals are working normally. The issue has been identified with our payments processor and our teams are working diligently to bring everything back online. Please reference this page for updates on our progress as we restore services. Thank you for your patience.

July 22, 09:45 PT

 

Update: We’ve learned our phone lines aren’t working for some members. If you need to reach Chime Member Services, please email support@chime.com. We’re there 24/7.

June 26, 9:30 PT

 

Update::telephone_receiver: Phone Support is intermittently available. For 24/7 access to Chime Member Services, please email: support@chime.com.

June 18, 14:00 PT

 

Update: :construction: Transaction Notifications for card purchases will be delayed up to 15 minutes due to routine maintenance from 11:00am – 11:15am PT today.

June 12, 11:00 PT

 

Update: 🚧 In-App Support is currently unavailable. If you need to reach Chime Member Services, please email: support@chime.com for 24/7 support.

June 9, 18:00 PST

 

Update: Routine Maintenance 11:00pm – 11:30am PT tonight
:construction: We’re making improvements to Chime
:warning: SpotMe transactions will not process during the maintenance period
:credit_card:  Card transactions, direct deposits, and ACH transfers will not be affected

April 27, 23:00 PST

 

Update: Routine Maintenance 11:30pm – 12:30am PT tonight
:construction: We’re making improvements to Chime
:warning: SpotMe transactions will not process during the maintenance period
:credit_card:  Card transactions, direct deposits, and ACH transfers will not be affected

Mar 23, 20:40 PST

 

Update: Routine maintenance is over. We’re happy to report that all Chime services are now functioning normally.

Mar 1, 19:45 PST

 

Update: Routine Maintenance 7:00-7:45pm PT tonight

:construction:  We’re making improvements to Chime
:warning:  SpotMe transactions will not process during the maintenance period
:credit_card:  If you plan to make a purchase during this time, please confirm that your card is currently enabled

Mar 1, 16:20 PST

 

Update: We’re happy to report that all Chime services are now functioning normally. To restore full functionality of your app, please restart your phone. We sincerely apologize for the disruption.

Feb 26, 16:51 PST

 

Update: The Chime iOS app is now available. Card purchases and ATM withdrawals are working normally. We continue to experience issues with our Android mobile app.

Feb 26, 12:24 PST

 

Update: SpotMe transactions are now available. Card purchases and ATM withdrawals continue to work normally We are still experiencing issues with our mobile and web services. Card purchases and ATM withdrawals are working normally.

Feb 26, 12:12 PST

 

Identified: We’re currently experiencing intermittent issues with our mobile and web services. Card purchases and ATM withdrawals are working normally. Your funds, account and personal information are secure. Our teams are working diligently to bring everything back online. We sincerely apologize and thank you for your patience.

Feb 26, 10:45 PST

 

All core Chime services have been working normally as of Saturday, October 19, 2019. We encourage members to review our FAQs for additional details regarding the service disruption and how it may have impacted you.

We will continue providing updates on our status page and will follow up with more information about our plan for making this right.

From all of us at Chime, thank you for your patience and for being part of the Chime family.

Oct 20, 15:38 PDT

 

Update All core services are available including real-time balances and transaction history. Our team is here responding to your messages and helping where we can. Please know we are deeply sorry for this service interruption and will continue to work around the clock.

Oct 19, 16:10 PDT

Update – We’ve received questions regarding account balances. We take these matters very seriously and are investigating with our processor. Balance information has been temporarily removed from the app until we can provide the most up to date balance. Thanks for your patience, your money is safe.
Oct 18, 14:15 PDT

Update – Chime Availability

✅ Purchases, ATM withdrawals, direct deposits, ACH transfers, and Chime checkbook are working normally.
💳 If your card is disabled, you can re-enable transactions in the Chime app.
👷‍♀️ Working to restore Pay Friends, mobile check deposits, and in-app support
Oct 18, 07:35 PDT

 

Identified – Support Chime’s phone agents are experiencing extremely high call volumes and our hold times are currently over 40 minutes. We know how important it is to reach us during situations like this, and we apologize for the inconvenience.

 

Identified – Support Chime’s phone agents are experiencing extremely high call volumes and our hold times are currently over 60 minutes. We know how important it is to reach us during situations like this, and we apologize for the inconvenience.
Oct 18, 06:30 PDT

 

Identified – Card purchases and ATM withdrawals are back online.
Oct 18, 01:30 PDT

 

Identified – Chime services are now temporarily offline for system updates. Thank you so much for your continued patience.
Oct 17, 23:00 PDT

 

Identified – Planned downtime for system updates at 2am ET / 11pm PT. Card Purchases, ATM withdrawals, & Phone system will be offline. We’ll notify you when updates are done.
Oct 17, 22:35 PDT

 

Identified – Intermittent outage for debit card and ATM transactions. Some card transactions are being declined and we are continuing to work on fixing for this issue.
Oct 17, 19:49 PDT

 

Identified: Intermittent outage for debit card and ATM transactions. Some card transactions are being declined and we are continuing to work on fixing for this issue.

Oct 17, 19:45 PDT

 

Identified:  Intermittent outage for Debit card and ATM transactions currently. We are continuing to work on a fix for this issue.

Oct 17, 18:55 PDT

 

Identified: Partial outage for Debit card and ATM transactions currently. We are continuing to work on a fix for this issue.

Oct 17, 18:45 PDT

 

Identified: Debit card transactions and ATMs are online and members can check their Spending Account balance at the nearest ATM. Direct Deposits are posting as normal. We can assure you all account information remains secure. No personal information or transactional information has been affected during this outage.

Oct 17, 10:04 PDT

 

Identified: Notifications for direct deposit and debit card transactions have been enabled. Direct Deposits are posting as normal. Debit card transactions and ATMs are online. We are still working to restore access to SpotMe transactions as well as the ability to display account information in the Chime app and website.

Oct 17, 6:28 PDT

 

Identified: Direct Deposits are posting as normal. Debit card transactions and ATMs are online. We are still working to restore access to SpotMe transactions as well as the ability to display account information in the Chime app and website.

Oct 17, 5:29 PDT

  

Identified: Debit card transactions and ATMs are back online. We are still working to restore access to SpotMe transactions as well as the ability to display account information in the Chime app and website.

Oct 17, 4:47 PDT

  

Identified: Debit cards are temporarily disabled. We expect this maintenance to be short and will notify you when they are re-enabled.

Oct 17, 4:31 PDT

 

 Identified: In an effort to bring all systems back online, debit card transactions and cash withdrawals will be temporarily disabled at 7:30AM Eastern Time. We will notify you when they are re-enabled afterwards.

Oct 17, 3:39 PDT

 

 

Identified: Debit card transactions and ATMs are back online. We are still working to restore access to SpotMe transactions as well as the ability to display account information in the Chime app and website. We are continuing to work on a fix for this issue.

Oct 17, 1:43 PDT

 

Identified: Debit card transactions are back online. We are continuing to work on a fix for this issue.

Oct 16, 23:35 PDT

 

Identified: Debit card transactions are back online. We are continuing to work on a fix for this issue.

Oct 16, 23:14 PDT

 

Identified: We are experiencing a disruption in service that affects access to the Chime app and website. Debit card transactions are online if already enabled in the app. The root cause has been identified and our teams are working diligently to bring everything back online ASAP. We can assure you your account information remains secure, and no personal or financial data is at risk. We are deeply sorry for the inconvenience and appreciate your patience. 

Oct 16, 22:18 PDT

 

Identified: Debit card transactions are back online. We are continuing to work on a fix for all systems.

Oct 16, 19:36 PDT

  

Identified: The iOS app, website, and debit card transactions are back online. Our teams are working diligently to bring all systems back online ASAP.

Oct 16, 19:23 PDT

  

Identified: Debit card transactions are back online. We are continuing to work on a fix for this issue.

Oct 16, 18:53 PDT 

 

Identified: Partial outage for debit card purchases. We are continuing to work on a fix for this issue.

Oct 16, 18:43 PDT

  

Identified: We’re currently experiencing intermittent outages and our teams are working diligently to bring everything back online. We sincerely apologize and thank you for your patience

Oct 16, 16:16 PDT

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