Status Archive

We’re dealing with some unexpected issues with card purchases and cash and ATM transactions.

We’re working hard to bring these services back online as soon as possible.

September 18th, 2023 11:51pm PDT

───────────────────────────────────────────

⚠️ Some members may be experiencing issues accessing Chime phone support. We apologize for this inconvenience and thank you for your patience as we work to resolve this issue.

August 31, 2023 10:33 PM PDT

───────────────────────────────────────────

⚠️ A third-party service provider is experiencing an issue that is impacting SMS two factor authentication and Pay Anyone. We are working closely with them to bring everything back online as soon as possible.

August 17, 2023 5:39 PM PDT 

───────────────────────────────────────────

There are some unexpected issues with Round Ups. We’re working hard to bring everything back online as soon as possible.

August 3rd, 2023 10:15AM PDT

───────────────────────────────────────────

✅ SpotMe is working normally now. We appreciate your patience while we sorted things out.

August 2nd, 2023 2:27 PM PDT

───────────────────────────────────────────

⚠️ There are some unexpected issues with SpotMe balances and account linking. We’re working hard to bring everything back online as soon as possible.

August 2nd, 2023 2:20 PM PDT

───────────────────────────────────────────

We are aware that cash deposit fees are being charged at Walgreens locations and we are actively working to resolve this issue. You are still able to complete cash deposits and we will ensure that any erroneous fees are reimbursed once this issue has been resolved.
August 2nd, 2023 10:40AM PDT

───────────────────────────────────────────

Some members may have experienced  some unexpected issues with card purchases and cash and ATM transactions. All services are now back online.

July 19th, 2023  11:01AM PDT

───────────────────────────────────────────

⚠️ There are some unexpected issues with card activations. We’re working hard to bring everything back online as soon as possible.

✅ Card purchases and ATM transactions are working normally.

July 14th, 2023  11:27AM PDT

───────────────────────────────────────────

Update: Direct deposit files have been received from the Federal Reserve and are now processed. Members should see their direct deposits in their account as normal.

July 6th, 2023  11:55AM PDT

Update: Direct deposit files have been received from the Federal Reserve and are now processing. We’re working hard to catch up as soon as possible.

July 6th, 2023  7:25AM PDT

───────────────────────────────────────────

⚠️ A third-party service provider is experiencing an issue that is causing delayed direct deposits. We are working closely with them to resolve this as soon as possible.

July 5th, 2023  10:57PM PDT

───────────────────────────────────────────

We’re dealing with some unexpected issues with our mobile app. We’re working hard to bring everything back online as soon as possible.
Card purchases and ATM transactions are working normally. The money in your account and your personal information are secure.

June 28th, 2023 10:19AM PDT

───────────────────────────────────────────

Routine Maintenance June 26th, 2023 11:00 – 11:20 pm PDT 

🚧 We’re making improvements to Chime

⚠️ You may not be able to use SpotMe services or receive notifications during the maintenance period

✅ Card transactions, direct deposits, and ATM withdrawals will not be affected

June 26th, 2023 3:03PM PDT

───────────────────────────────────────────

We’re happy to report that card purchases and cash and ATM transactions [including bill pay] are working normally again. We appreciate your patience while we sorted things out. For up-to-date information on our services, visit chime.com/status.

June 22, 2023 8:59 AM PT

───────────────────────────────────────────

We’re dealing with some unexpected issues with card purchases and cash and ATM transactions. We’re working hard to bring these services back online as soon as possible.

June 22, 2023 8:43 AM PT
───────────────────────────────────────────

Chime’s support phone agents are experiencing high call volumes due to technical issues. We know how important it is to reach us during situations like this, and we apologize for the inconvenience. We ask that you try to use the self-service features in the phone system or in your Chime app.

June 15, 2023  3:35 PM PT

───────────────────────────────────────────

⚠️ We’re checking on an issue impacting new account signups. We’ll get it resolved as soon as possible – please try again soon.

June 13th, 2023  12:57 AM PST

───────────────────────────────────────────

⚠️ We’re looking into reports of password reset notifications not being delivered to members. We’re working hard to resolve this issue as soon as possible.

June 8th, 2023  10:53 AM PST

───────────────────────────────────────────

We’re dealing with some unexpected issues with our mobile app. We’re working hard to bring everything back online as soon as possible. 

Card purchases and ATM transactions are working normally. The money in your account and your personal information are secure.

April 19, 2023 11:48 PM PDT

───────────────────────────────────────────

Routine Maintenance March 28, 2023 11:00 – 11:05 pm PDT 

🚧 We’re making improvements to Chime

⚠️ You won’t be able to use the Chime app during the maintenance period 

✅ Card transactions, direct deposits, and ATM withdrawals will not be affected

March 28, 2023 5:28 PM PDT

───────────────────────────────────────────

⚠️ We’re dealing with some unexpected issues with card purchases and cash and ATM transactions. We’re working hard to bring these services back online as soon as possible. 

March 27, 2023 9:13 AM PDT

───────────────────────────────────────────

Expecting a direct deposit?

 Some members have reported direct deposits arriving slightly later than expected.

 Chime never holds your deposits. Your direct deposit is available the moment it’s received.

 We wish we could tell the future, but we can’t see where a direct deposit is until it arrives in your Chime Checking Account. While that means you may get paid at slightly different times, we think it’s worth it to get your money faster!

 Thanks for your patience, and for being a Chime member.

February 22nd, 2023 3:52 PM PST

───────────────────────────────────────────

Due to a third party issue, Live Chat support is currently unavailable. Our teams are working diligently to bring Live Chat support services back online as soon as possible. In the meantime, please reach out to us by emailing support@chime.com or by contacting our phone support.

February 17, 2023 11:27 AM PST

───────────────────────────────────────────

Expecting a direct deposit?

 Some members have reported direct deposits arriving slightly later than expected.

 Chime never holds your deposits. Your direct deposit is available the moment it’s received.

 We wish we could tell the future, but we can’t see where a direct deposit is until it arrives in your Chime Checking Account. While that means you may get paid at slightly different times, we think it’s worth it to get your money faster!

 Thanks for your patience, and for being a Chime member.

February 17th, 2023 8:40 AM PST

───────────────────────────────────────────

Due to a third party issue, Live Chat support is currently unavailable. We are also experiencing high call volume. We know how important it is to reach us during situations like this, and we thank you for your patience.

February 17th, 2023 5:30 AM PST

───────────────────────────────────────────

⚠️ We’re looking into reports of delayed direct deposits. We’re working hard to resolve this issue as soon as possible.

January 26th, 2023  10:44 AM PST

───────────────────────────────────────────

Routine Maintenance 9:30 – 9:40 am PST

🚧 We’re making improvements to Chime

⚠️ You won’t be able to make transfers between Chime accounts during the maintenance period 

✅ Card transactions, direct deposits, and outside bank transfers will not be affected

January 26th, 2023  9:21 AM PST

───────────────────────────────────────────

We’re dealing with some unexpected issues with our website. We’re working hard to bring everything back online as soon as possible. Card purchases and ATM transactions are working normally. The money in your account and your personal information are secure.

January 20th, 2023  1:05 PM PST

───────────────────────────────────────────

⚠️ A third-party service provider is experiencing an issue that is impacting Pay Anyone transfers using Mastercard®. We are working closely with them to bring everything back online as soon as possible.

January 16, 2023  12:52 PM PST

───────────────────────────────────────────

We’re looking into reports of delayed direct deposits. We’re working hard to resolve this issue as soon as possible.

December 1, 2022  2:03 AM PST

───────────────────────────────────────────

We’re dealing with some unexpected issues with our mobile app and website. We’re working hard to bring everything back online as soon as possible.

Card purchases and ATM transactions are working normally. The money in your account and your personal information are secure.

November 10, 2022 7:19 AM PST

───────────────────────────────────────────

We’re investigating reports that members are experiencing issues with our mobile app and website, and enabling and disabling their card transactions.

November 9, 2022  8:42 PM PST

───────────────────────────────────────────

We’re looking into reports of delayed direct deposits. We’re working hard to resolve this issue as soon as possible.

October 31, 2022  10:31 AM PST

───────────────────────────────────────────

We’re dealing with some unexpected issues with card purchases and cash and ATM transactions. We’re working hard to bring these services back online as soon as possible.

October 26, 2022  11:16 PM PST

───────────────────────────────────────────

We’re looking into reports of delayed direct deposits. We’re working diligently to resolve this issue as soon as possible.

October 26, 2022  10:42AM PST

───────────────────────────────────────────

 We are aware that cash deposit fees are being charged at Walgreens locations and we are actively working to resolve this issue. You are still able to complete cash deposits and we will ensure that any erroneous fees are reimbursed once this issue has been resolved.

October 15, 2022  11:20AM PST

───────────────────────────────────────────

Some members may experience intermittent issues with mobile check deposits
Regular card purchases and ATM withdrawals are working normally.
Our teams are working to make this feature available again ASAP. Thank you for your patience.

August 24, 2022  4:12AM PST

───────────────────────────────────────────

Mobile check deposit is currently unavailable. Our teams are working to make this feature available again ASAP. Thank you for your patience.

August 18, 2022  1:41PM PST

───────────────────────────────────────────

⚠️ We are currently experiencing intermittent issues with our mobile apps and website. Card purchases and ATM withdrawals are also affected. Our teams are working diligently to bring everything back online.

August 9, 2022 2:52am PT

───────────────────────────────────────────

⚠️We are currently experiencing intermittent issues with activating cards on our mobile app. Our teams are working diligently to bring everything back online.

July 22, 2022 12:09pm PST

───────────────────────────────────────────

⚠️We are currently experiencing intermittent issues with our Pay Anyone service. Our teams are working diligently to bring everything back online.

July 20, 2022 5:36PM PT

───────────────────────────────────────────

🚧 We’re making improvements to Chime’s dispute services! During this short maintenance period, our dispute services will be unavailable. Services will be restored quickly.

✅ Your money and personal information are safe.

July 18, 2022 4:45PM PST

───────────────────────────────────────────

🚧 We’re making improvements to Chime! During the maintenance period, you may experience intermittent service disruptions.

✅ Your money and personal information are safe.

July 11, 2022 10:35pm PT

───────────────────────────────────────────

We experienced intermittent issues with our mobile and web services earlier today. Card purchases and ATM withdrawals were also affected for some members.

✅ Our teams have now resolved the issues and services are back online.

🙏 Thank you for your patience.

July 7, 2022 5:30PM PST

───────────────────────────────────────────

⚠️We are currently experiencing intermittent issues with our mobile apps and website. Our teams are working diligently to bring everything back online.

July 7, 2022 2:50PM PST

───────────────────────────────────────────

Routine Maintenance was completed on July 6th between 11pm – 11:54pm PST.  

🚧 We’ve been making improvements to Chime!

⚠️ You may have experienced intermittent service disruptions with the Chime app and website. Services were quickly restored.

✅ Your money and personal information were and are safe.

July 7, 2022 1:09AM PST

───────────────────────────────────────────

Routine Maintenance is currently in progress from 11pm – 3am PT.  

🚧 We’re making improvements to Chime! During the maintenance period you may experience intermittent service disruptions with the Chime App and Website.

✅ Your money and personal information are safe.

⚠️ Card transactions, ATM withdrawals, and Money Movement (e.g. transfers) will be affected

⚠️ Direct Deposit will be affected. Deposits will begin processing when the maintenance concludes which may result in delays for some members.

During this maintenance, calls to our Member Support may be affected. Please check back here for real-time updates on the status of the maintenance.

July 6, 2022 10:45PM PT

───────────────────────────────────────────

Routine Maintenance scheduled tonight between approximately 11pm – 3am PT.  

🚧 We’re making improvements to Chime! During the maintenance period, you may experience intermittent service disruptions.

✅ Your money and personal information are safe.

⚠️ Card transactions, direct deposits, and ATM withdrawals will be affected

⚠️ SpotMe and Pay Anyone will be affected

⚠️ Money Movement (e.g. transfers) will be affected

While the service disruption is expected to last less than 1 hour, we encourage you to plan accordingly.

July 6, 2022 08:15AM PT

───────────────────────────────────────────

Routine Maintenance scheduled Wednesday, July 6th between approximately 11pm – 3am PT.  

🚧 We’re making improvements to Chime! During the maintenance period, you may experience intermittent service disruptions.

✅ Your money and personal information are safe.

⚠️ Card transactions, direct deposits, and ATM withdrawals will be affected

⚠️ SpotMe and Pay Anyone will be affected

⚠️ Money Movement (e.g. transfers) will be affected

While the service disruption is expected to last less than 1 hour on Wednesday, we still encourage you to plan accordingly.

July 5, 2022 1:53PM PT

───────────────────────────────────────────

Routine Maintenance was completed on June 22nd between 11:22pm – 12:02am PST.  

🚧 We’ve been making improvements to Chime!

⚠️ You may have experienced intermittent service disruptions with the Chime app and website. Services were quickly restored.

✅ Your money and personal information were and are safe.

June 22, 2022 2:12AM PST

───────────────────────────────────────────

Routine Maintenance is currently in progress from 11pm – 3am PT.  

🚧 We’re making improvements to Chime! During the maintenance period you may experience intermittent service disruptions with the Chime App and Website.

✅ Your money and personal information are safe.

⚠️ Card transactions, ATM withdrawals, and Money Movement (e.g. transfers) will be affected

⚠️ Direct Deposit will be affected. Deposits will begin processing when the maintenance concludes which may result in delays for some members.

During this maintenance, calls to our Member Support may be affected. Please check back here for real-time updates on the status of the maintenance.

June 22, 2022 10:47PM PT

──────────────────────────────────────────────────────

Routine Maintenance scheduled tonight between 11pm – 3am PT.  

🚧 We’re making improvements to Chime! During the maintenance period, you may experience intermittent service disruptions.

✅ Your money and personal information are safe.

⚠️ Card transactions, direct deposits, and ATM withdrawals will be affected

⚠️ SpotMe and Pay Anyone will be affected

⚠️ Money Movement (e.g. transfers) will be affected

While the service disruption is expected to last less than 1 hour, we encourage you to plan accordingly.

June 22, 2022 08:30AM PT

──────────────────────────────────────────────────────

⚠️We are currently experiencing intermittent issues with our mobile apps and website. Our teams are working diligently to bring everything back online. Card purchases and ATM withdrawals are working normally.

June 9, 2022 8:27PM PST

──────────────────────────────────────────────────────

⚠️We are currently experiencing issues with resetting passwords. Our teams are working diligently to bring everything back online. Card purchases and ATM withdrawals are working normally.

June 9, 2022 5:53AM PST

──────────────────────────────────────────────────────

⚠️We are currently experiencing intermittent issues with our mobile apps and website. Our teams are working diligently to bring everything back online. Card purchases and ATM withdrawals are working normally.

June 7, 2022 6:30PM PST

──────────────────────────────────────────────────────

⚠️ ACH transfers and Account Linking services are currently intermittent. Our teams are working to make these features available again ASAP. Thank you for your patience.

June 3, 2022 11:40AM PST

──────────────────────────────────────────────────────

Routine Maintenance was completed on May 16 between 11pm – 12:40am PST.  

🚧 We’ve been making improvements to Chime!

⚠️ You may have experienced intermittent service disruptions with the Chime app and website. Services were quickly restored. 

✅ Your money and personal information were and are safe. 

May 24, 2022 12:40PM PST

──────────────────────────────────────────────────────

Update 9:00AM: ✅  Delayed direct deposits have been processed. All systems are available.

Update 7:00AM: The identified issue has been fixed. Deposits that were delayed are being processed and should post within 1-2 hours. We apologize for the delays!  

Update 6:00AM: We have investigated and identified an issue with direct deposit processing causing delays. We are fixing the issue. Deposits that were delayed will be processed ASAP. Thank you for your patience!

 ⚠️ We’ve received reports of delays with direct deposit processing. Our teams are investigating and working to resolve this ASAP. 

May 20, 2022 4:40AM

──────────────────────────────────────────────────────

Update 6:00AM: ✅ Our team investigated reports of direct deposit delays and determined no technical issue occurred. Deposit times can vary based on when they’re received by our partner banks. All deposits should be processed and posted today as expected. Thanks for your patience!

Update 4:20AM: ⚠️ We are continuing to investigate reports of delayed deposits.  

⚠️ We’ve received reports that some members’ direct deposits were delayed in posting. Our teams are investigating the issue.

May 19, 2022 3:30AM PST

──────────────────────────────────────────────────────

⚠️  Some members have reported intermittent issues with cash deposit services. Our teams are investigating and working to make this service available again ASAP. Thank you for your patience!

May 17, 2022 7:00PM PST

──────────────────────────────────────────────────────

Routine Maintenance was completed on May 16 between 11pm – 12:15am PST.  

🚧 We’ve been making improvements to Chime! During the maintenance period, you may have experienced intermittent service disruptions. 

⚠️ You may have experienced intermittent service disruptions with the Chime app and website. Service were quickly restored. 

✅ Your money and personal information were and are safe. 

May 17, 2022 12:15 AM PST

──────────────────────────────────────────────────────

⚠️ Some members are experiencing intermittent issues with our phone support. Our teams are working diligently to bring services back online as soon as possible. In the meantime, please reach out to us by emailing support@chime.com.

May 12, 2:15PM PST

──────────────────────────────────────────────────────

⚠️ We experienced intermittent issues with our In-App Messaging service where support contacts received between 3:35PM – 4:33PM PST had delayed responses from our Member Support team. The issue has been resolved.

✅  All services are available.

May 11, 4:45PM PST

──────────────────────────────────────────────────────

⚠️ Some members may have experienced intermittent issues with our web and mobile services, but are happy to report that all core services are back online.

May 9, 2022 11:10PM PT

──────────────────────────────────────────────────────

Update 9:30AM PST:  All systems are available. Thank you for your patience!

Update 7:40AM PST:  We continue to experience delays with direct deposit processing. You may experience significant wait times over the phone or chat as we work to address all questions from our members. 

Status: We’re currently experiencing delays with direct deposit processing. Our teams are working to resolve this ASAP. Thank you for your patience.

May 6, 2022 4:00 AM PST

──────────────────────────────────────────────────────

We recently found an issue that may have prevented some members from applying for the secured Chime Credit Builder Visa® Credit Card¹ between 4/18 – 4/22.

We’ve fixed this issue and impacted members should now be able to set up Credit Builder without any further problems. 

April 25, 2022 2:00pm PST

Chime is a financial technology company, not a bank. The Chime Credit Builder Secured Account is held by Stride Bank, N.A., Member FDIC. The Chime Credit Builder Visa® Credit Card is issued by Stride Bank, N.A., pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted.

1 To apply for Credit Builder, you must have received a single qualifying direct deposit of $200 or more to your Checking Account. The qualifying direct deposit must be from your employer, payroll provider, gig economy payer, or benefits payer by Automated Clearing House (ACH) deposit OR Original Credit Transaction (OCT). Bank ACH transfers, Pay Friends transfers, verification or trial deposits from financial institutions, peer to peer transfers from services such as PayPal, Cash App, or Venmo, mobile check deposits, cash loads or deposits, one-time direct deposits, such as tax refunds and other similar transactions, and any deposit to which Chime deems to not be a qualifying direct deposit are not qualifying direct deposits.

──────────────────────────────────────────────────────

──────────────────────────────────────────────────────

⚠️  Some members received an erroneous text stating they were enrolled in either Google Pay, Apple Pay, or Samsung Pay. This was a result of a system error. Please disregard. 

✅ Chime’s systems are working properly. The money in your account and your personal information are secure.

April 19, 2022 6:15pm PST

──────────────────────────────────────────────────────

⚠️  Some members may be experiencing intermittent issues with our mobile app and website.

✅  All card purchases and ATM withdrawals are functioning normally.

Our team is working with our partners to resolve the situation ASAP.

April  12, 2022 3:30pm PT

──────────────────────────────────────────────────────

⚠️ We’re experiencing intermittent issues with our phone and chat services. Our teams are working diligently to bring services back online as soon as possible. In the meantime, please reach out to us by emailing support@chime.com.

March 28, 2022 4:09pm UTC

──────────────────────────────────────────────────────

⚠️ Some members may not be receiving SMS authentication codes from Chime and may have trouble logging in.

🙏 We apologize for any inconvenience and thank you for your patience. Our team is working with our partners to resolve the situation ASAP.

March 22, 2022 8:06pm UTC

──────────────────────────────────────────────────────

⚠️  Some members may be experiencing intermittent issues with our mobile app and website.

✅  All card purchases and ATM withdrawals are functioning normally.

Our team is working with our partners to resolve the situation ASAP. 

February  17, 2022 12:35PT

──────────────────────────────────────────────────────

We experienced intermittent issues with our mobile and web services earlier today. Card purchases and ATM withdrawals were also affected for some members. Our teams have now resolved the issues and services are back online.

January 13, 2022 7:58 PT

──────────────────────────────────────────────────────

🚧 Members may experience issues with our mobile app due to an Amazon Web Services outage.

✅ All card purchases, ATM withdrawals, and direct deposits are working normally.

💻 Check balances and manage your Chime Visa^®️ Debit Card on chime.com

💳 If you need help with your Credit Builder card, please email support@chime.com for the quickest response.

🙏 We apologize for any inconvenience and thank you for your patience. Our team is working with our partners to resolve the situation ASAP.

Dec 7, 2021 10:01 PST

Update: Mobile check deposits are now functioning normally.

October 20, 2021 14:59 PST

Update:  Mobile check deposits is currently unavailable. Our teams are working to make this feature available again ASAP. Thank you for your patience.

October 20, 2021 14:02 PST

Update: All card purchases and ATM withdrawals are functioning normally. We sincerely apologize for the frustration and inconvenience that this disruption may have caused.

August 2, 2021 19:56 PST

Update: Some members may be experiencing intermittent issues with their debit or credit card and ATM withdrawals. Our team is working with our partners to resolve the situation ASAP.

August 2, 2021 17:16 PST

──────────────────────────────────────────────────────

🚧 Some members may experience intermittent issues with mobile check deposits
💳 Regular card purchases and ATM withdrawals are working normally.
🙏 We apologize for any inconvenience and thank you for your patience.

July 16, 2021 16:00 PST

──────────────────────────────────────────────────────

🚧 Upcoming Maintenance
We’re making improvements! Some card transactions (including SpotMe & ATM), the Chime app and our website may be unavailable for approximately 15 minutes, at 10:40pm-10:55pm PT and 12:10-12:25am PT.

April 22, 20:00 PST

──────────────────────────────────────────────────────

Update: We are currently experiencing intermittent issues with the Chime Bot, Live Chat, and In-App Support. Our teams are working diligently to bring these features back online. The Chime App, Card transactions and ATM withdrawals have not been affected and are working normally. We appreciate your patience.

April 22, 17:56 PST

──────────────────────────────────────────────────────

🚧 Some members may experience intermittent issues with Mobile Check Deposit
💳 Regular card purchases and ATM withdrawals are working as expected.
🙏 We apologize for any inconvenience and thank you for your patience.

April 13, 13:05 PST

──────────────────────────────────────────────────────

Update: We’re currently experiencing delays with direct deposit processing. Our teams are working to resolve this ASAP. Thank you for your patience.

March 12, 14:30 PST

──────────────────────────────────────────────────────

Update: Chime mobile apps are now functioning normally. We sincerely apologize for the frustration and inconvenience that this disruption may have caused. 

February 26, 9:00am PST

Update:⚠️ Mobile App login is currently unavailable if members are not already logged in.

Our teams are working to make this feature available again ASAP. Thank you for your patience.

February 26, 6:55am PST

──────────────────────────────────────────────────────

Update: Due to a service disruption at the Federal Reserve, some deposits and transfers may be delayed. Please refer back to this page for any service interruption updates.

The Federal Reserve does not have details on individual deposits and transfers.

February 24, 2:40pm PST

──────────────────────────────────────────────────────

Update: We’re happy to report that all Chime services are now functioning as expected. Thank you for your patience.

February 23, 12:30pm PST

Update: ⚠️ In-app support is currently unavailable. 

Our teams are working to make this feature available again ASAP. Thank you for your patience.

February 23, 10:30am PST

──────────────────────────────────────────────────────

Update: Some members may experience delays receiving notifications for recent transactions.

February 1, 12:00pm PST

──────────────────────────────────────────────────────

Update: We’re happy to report that all Chime services are now functioning as expected. Thank you for your patience.

January 8, 15:25 PT

Update: We are currently experiencing intermittent issues with our In-app support.

Card Purchases, SpotMe, Direct Deposits, and ATM withdrawals are working normally. Our teams are working diligently to resolve these issues.

January 8, 15:10 PT

Update: We are currently experiencing intermittent issues with our mobile app and website. Roundups, Direct Deposits, and Mobile Check Deposits are currently unavailable.

Card Purchases, SpotMe, and ATM withdrawals have not been affected and are working normally. Our teams are working diligently to resolve these issues.

January 8, 14:45 PT

──────────────────────────────────────────────────────

Update: We’re happy to report that most Chime services are now functioning normally. We sincerely apologize for the disruption. Thank you for your patience.

4:02PM PST

Update: Experiencing intermittent issues with money transfers and Pay Friends

Our team is working to restore availability ASAP. Thank you for your patience.

3:35PM PST

Update: Money transfers and Pay Friends are currently experiencing intermittent availability. Our teams are working to make these features available again ASAP. Thank you for your patience.

December 8, 15:05 PT

──────────────────────────────────────────────────────

Update: We’re happy to report that all Chime services are now functioning normally. We sincerely apologize for the disruption. Thank you for your patience.

November 25, 16:15 PT

Update: We’re happy to report that all Chime services are now functioning normally with the exception of In-App and Live Chat support. We sincerely apologize for the disruption. Thank you for your patience.

November 25, 11:15 PT

Update:We’re happy to report that all Chime services are now functioning normally with the exception of Round-Ups and Linking from 3rd Party Apps. We sincerely apologize for the disruption. Thank you for your patience.

November 25, 10:30 PT

Update: We are currently experiencing intermittent issues with our mobile app and website. Our teams are working diligently to bring everything back online. Card transactions and ATM withdrawals have not been affected and are working normally with the exception of SpotMe purchases.

November 25, 07:15 PT

──────────────────────────────────────────────────────

Update: We are currently experiencing intermittent issues with our mobile app. The issue has been identified and our teams are working diligently to bring everything back online. Card purchases and ATM withdrawals are working normally.

November 17, 15:15 PT

──────────────────────────────────────────────────────

Update: All Chime services are functioning normally with the exception of Round-Ups and Linking from 3rd-party Apps. We sincerely apologize for the disruption. Thank you for your patience.

November 2, 6:35 PT

──────────────────────────────────────────────────────

Update: We’re happy to report that all Chime services are now functioning normally. We sincerely apologize for the disruption. Thank you for your patience.

November 1, 1:58 PT

Update: We’re happy to report that all Chime services are now functioning normally with the exception of Round-Ups. We sincerely apologize for the disruption. Thank you for your patience.

November 1, 1:15 PT

Update: We’re happy to report that all Chime services are now functioning normally with the exception of Round-Ups and Linking from 3rd-party Apps. We sincerely apologize for the disruption. Thank you for your patience.

November 1, 12:10 PT

Update: We are currently experiencing intermittent issues with our mobile apps. The issue has been identified with our payments processor and our teams are working diligently to bring everything back online. Card purchases and ATM withdrawals are working normally

November 1, 9:46 PT

──────────────────────────────────────────────────────

Update: We’re happy to report that all Chime services are now functioning normally. We sincerely apologize for the disruption.

October 31, 16:39 PT

Update: We’re happy to report that all Chime services are now functioning normally with the exception of Round-Ups. We sincerely apologize for the disruption.

October 30, 18:45 PT

Update: We’re happy to report that all Chime services are now functioning normally with the exception of Round-Ups and some notifications. We sincerely apologize for the disruption.

October 29, 18:05 PT

Update: Card purchases and ATM withdrawals are now working normally including SpotMe purchases. We are still seeing intermittent outages with our mobile apps. The issue has been identified with our payments processor and our teams are working diligently to bring everything back online. Please reference this page for updates on our progress as we restore services. Thank you for your patience.

October 29, 13:30 PT

Update: We are currently experiencing intermittent issues with our mobile app and website. Our teams are working diligently to bring everything back online. Card purchases and ATM withdrawals are working normally with the exception of SpotMe purchases.

October 29, 10:35 PT

──────────────────────────────────────────────────────

Update: We are currently experiencing intermittent issues with our mobile apps and website. Our teams are working diligently to bring everything back online. Card purchases and ATM withdrawals are working normally with the exception of SpotMe purchases.

October 28, 21:55 PT

──────────────────────────────────────────────────────

Update: 🚧 We’ll be hard at work making improvements to your Chime experience tonight from 11pm-1am PT (2am-4am ET). During the maintenance period, debit and credit transactions, access to funds, view your balance, or change account settings in the app or website will be unavailable.

October 26, 17:00 PT

──────────────────────────────────────────────────────

Update: 🚧 We’ll be hard at work making improvements to your Chime experience tonight from 10-11pm PT (1-2am ET).
⚠️ SpotMe transactions will not process during the maintenance period.
💳 Card transactions, direct deposits, and ACH transfers will not be affected.

October 20, 20:00 PT

──────────────────────────────────────────────────────

Update: Some members with The Bancorp Bank, N.A. accounts may experience a delay receiving their direct deposit today. The issue has been identified and is being resolved. Please reference this page for updates. Thank you for your patience.

October 8, 15:45 PT

──────────────────────────────────────────────────────

Update: 🚧 We’ll be hard at work making improvements to your Chime experience tonight from 11pm-1am PT (2am-4am ET). During the maintenance period, debit and credit transactions, access to funds, view your balance, or change account settings in the app or website will be unavailable.

October 5, 23:00 PT

Update:  Some members may experience intermittent issues with SpotMe and slowness with our mobile app. Regular card purchases and ATM withdrawals are working normally. Please reference this page for updates on our progress. We apologize for any inconvenience and thank you for your patience.

September 1, 15:15 PT

Some members may experience intermittent issues with SpotMe and slowness with our mobile app. Regular card purchases and ATM withdrawals are working normally. Please reference this page for updates on our progress. We apologize for any inconvenience and thank you for your patience.

August 14, 08:40 PT

Update: We’ve learned our phone lines aren’t working for some members. If you need to reach Chime Member Services, please email support@chime.com. We’re there 24/7. Please reference this page for updates on our progress. Thank you for your patience.

August 6, 09:30 PT

Update: We experienced intermittent issues with some of our ATM transactions settling. Card purchases and the mobile app are working normally. The issue has been identified with our ATM provider and our teams are getting this resolved. Please reference this page for updates. Thank you for your patience.

July 23, 11:45 PT

Update: We’re currently experiencing intermittent issues with our mobile services. Card purchases and ATM withdrawals are working normally. The issue has been identified with our payments processor and our teams are working diligently to bring everything back online. Please reference this page for updates on our progress as we restore services. Thank you for your patience.

July 22, 09:45 PT

Update: We’ve learned our phone lines aren’t working for some members. If you need to reach Chime Member Services, please email support@chime.com. We’re there 24/7.

June 26, 9:30 PT

Update: Phone Support is intermittently available. For 24/7 access to Chime Member Services, please email: support@chime.com.

June 18, 14:00 PT

Update: Transaction Notifications for card purchases will be delayed up to 15 minutes due to routine maintenance from 11:00am – 11:15am PT today.

June 12, 11:00 PT

Update: 🚧 In-App Support is currently unavailable. If you need to reach Chime Member Services, please email: support@chime.com for 24/7 support.

June 9, 18:00 PST

Update: Routine Maintenance 11:00pm – 11:30am PT tonight
 We’re making improvements to Chime
 SpotMe transactions will not process during the maintenance period
  Card transactions, direct deposits, and ACH transfers will not be affected

April 27, 23:00 PST

Update: Routine Maintenance 11:30pm – 12:30am PT tonight
 We’re making improvements to Chime
 SpotMe transactions will not process during the maintenance period
  Card transactions, direct deposits, and ACH transfers will not be affected

Mar 23, 20:40 PST

Update: Routine maintenance is over. We’re happy to report that all Chime services are now functioning normally.

Mar 1, 19:45 PST

Update: Routine Maintenance 7:00-7:45pm PT tonight

  We’re making improvements to Chime
  SpotMe transactions will not process during the maintenance period
  If you plan to make a purchase during this time, please confirm that your card is currently enabled

Mar 1, 16:20 PST

Update: We’re happy to report that all Chime services are now functioning normally. To restore full functionality of your app, please restart your phone. We sincerely apologize for the disruption.

Feb 26, 16:51 PST

Update: The Chime iOS app is now available. Card purchases and ATM withdrawals are working normally. We continue to experience issues with our Android mobile app.

Feb 26, 12:24 PST

Update: SpotMe transactions are now available. Card purchases and ATM withdrawals continue to work normally We are still experiencing issues with our mobile and web services. Card purchases and ATM withdrawals are working normally.

Feb 26, 12:12 PST

Identified: We’re currently experiencing intermittent issues with our mobile and web services. Card purchases and ATM withdrawals are working normally. Your funds, account and personal information are secure. Our teams are working diligently to bring everything back online. We sincerely apologize and thank you for your patience.

Feb 26, 10:45 PST

All core Chime services have been working normally as of Saturday, October 19, 2019. We encourage members to review our FAQs for additional details regarding the service disruption and how it may have impacted you.

We will continue providing updates on our status page and will follow up with more information about our plan for making this right.

From all of us at Chime, thank you for your patience and for being part of the Chime family.

Oct 20, 15:38 PDT

Update –  All core services are available including real-time balances and transaction history. Our team is here responding to your messages and helping where we can. Please know we are deeply sorry for this service interruption and will continue to work around the clock.

Oct 19, 16:10 PDT

Update – We’ve received questions regarding account balances. We take these matters very seriously and are investigating with our processor. Balance information has been temporarily removed from the app until we can provide the most up to date balance. Thanks for your patience, your money is safe.
Oct 18, 14:15 PDT

Update – Chime Availability

✅ Purchases, ATM withdrawals, direct deposits, ACH transfers, and Chime checkbook are working normally.
💳 If your card is disabled, you can re-enable transactions in the Chime app.
👷‍♀️ Working to restore Pay Friends, mobile check deposits, and in-app support
Oct 18, 07:35 PDT

Identified – Support Chime’s phone agents are experiencing extremely high call volumes and our hold times are currently over 40 minutes. We know how important it is to reach us during situations like this, and we apologize for the inconvenience.

Identified – Support Chime’s phone agents are experiencing extremely high call volumes and our hold times are currently over 60 minutes. We know how important it is to reach us during situations like this, and we apologize for the inconvenience.
Oct 18, 06:30 PDT

Identified – Card purchases and ATM withdrawals are back online.
Oct 18, 01:30 PDT

Identified – Chime services are now temporarily offline for system updates. Thank you so much for your continued patience.
Oct 17, 23:00 PDT

Identified – Planned downtime for system updates at 2am ET / 11pm PT. Card Purchases, ATM withdrawals, & Phone system will be offline. We’ll notify you when updates are done.
Oct 17, 22:35 PDT

Identified – Intermittent outage for debit card and ATM transactions. Some card transactions are being declined and we are continuing to work on fixing for this issue.
Oct 17, 19:49 PDT

Identified: Intermittent outage for debit card and ATM transactions. Some card transactions are being declined and we are continuing to work on fixing for this issue.

Oct 17, 19:45 PDT

Identified:  Intermittent outage for Debit card and ATM transactions currently. We are continuing to work on a fix for this issue.

Oct 17, 18:55 PDT

Identified: Partial outage for Debit card and ATM transactions currently. We are continuing to work on a fix for this issue.

Oct 17, 18:45 PDT

Identified: Debit card transactions and ATMs are online and members can check their Checking Account balance at the nearest ATM. Direct Deposits are posting as normal. We can assure you all account information remains secure. No personal information or transactional information has been affected during this outage.

Oct 17, 10:04 PDT

Identified: Notifications for direct deposit and debit card transactions have been enabled. Direct Deposits are posting as normal. Debit card transactions and ATMs are online. We are still working to restore access to SpotMe transactions as well as the ability to display account information in the Chime app and website.

Oct 17, 6:28 PDT

Identified: Direct Deposits are posting as normal. Debit card transactions and ATMs are online. We are still working to restore access to SpotMe transactions as well as the ability to display account information in the Chime app and website.

Oct 17, 5:29 PDT

Identified: Debit card transactions and ATMs are back online. We are still working to restore access to SpotMe transactions as well as the ability to display account information in the Chime app and website.

Oct 17, 4:47 PDT

Identified: Debit cards are temporarily disabled. We expect this maintenance to be short and will notify you when they are re-enabled.

Oct 17, 4:31 PDT

 Identified: In an effort to bring all systems back online, debit card transactions and cash withdrawals will be temporarily disabled at 7:30AM Eastern Time. We will notify you when they are re-enabled afterwards.

Oct 17, 3:39 PDT

Identified: Debit card transactions and ATMs are back online. We are still working to restore access to SpotMe transactions as well as the ability to display account information in the Chime app and website. We are continuing to work on a fix for this issue.

Oct 17, 1:43 PDT

Identified: Debit card transactions are back online. We are continuing to work on a fix for this issue.

Oct 16, 23:35 PDT

Identified: Debit card transactions are back online. We are continuing to work on a fix for this issue.

Oct 16, 23:14 PDT

Identified: We are experiencing a disruption in service that affects access to the Chime app and website. Debit card transactions are online if already enabled in the app. The root cause has been identified and our teams are working diligently to bring everything back online ASAP. We can assure you your account information remains secure, and no personal or financial data is at risk. We are deeply sorry for the inconvenience and appreciate your patience. 

Oct 16, 22:18 PDT

Identified: Debit card transactions are back online. We are continuing to work on a fix for all systems.

Oct 16, 19:36 PDT

Identified: The iOS app, website, and debit card transactions are back online. Our teams are working diligently to bring all systems back online ASAP.

Oct 16, 19:23 PDT

Identified: Debit card transactions are back online. We are continuing to work on a fix for this issue.

Oct 16, 18:53 PDT 

Identified: Partial outage for debit card purchases. We are continuing to work on a fix for this issue.

Oct 16, 18:43 PDT

Identified: We’re currently experiencing intermittent outages and our teams are working diligently to bring everything back online. We sincerely apologize and thank you for your patience

Oct 16, 16:16 PDT