Key takeaways
Call Chime® customer service anytime at 1-844-244-6363 – support is available 24/7.
Chat with a live agent through the Chime app by going to your Profile, tapping Help Center, and starting a Chat.
Reach out on X by sending a message to @ChimeHelps for quick support questions.
Email us at [email protected] for non-urgent inquiries.
Whether you have a question about your account or need help with a technical issue, getting in touch with Chime customer service is quick and easy. We offer several ways to connect with our support team – by phone, live chat, social media, and email. Here's everything you need to know about reaching us.
Ways to contact Chime customer service
Chime offers 24/7 customer support through live chat in the Chime app and by phone at 1-844-244-6363. Our live chat connects you directly with real Chime agents – not bots – who can help with account questions, technical issues, and more.
You can also reach our team through X (formerly Twitter) at @ChimeHelps or by emailing [email protected].
Call Chime at 1-844-244-6363
The fastest way to speak with someone at Chime is by calling our customer service number at 1-844-244-6363. Our representatives can help with anything from mobile app issues to account questions.
When you call, you'll hear a brief menu of options. Select the one that matches your issue to get connected with the right team member.
Chat with Chime through the app
Our live chat feature is available through Chime's mobile app and connects you with real Chime agents who can assist you in real time. To start a chat, open the app, go to your Profile, tap Help Center, and then start a Chat.
If you haven't downloaded the app yet, you can install it from the Google Play Store or the App Store.
Reach Chime on X (@ChimeHelps)
You can contact our support team on X (formerly Twitter) by reaching out to @ChimeHelps. This is a good option for general support questions or quick inquiries.
For anything related to your account, send a direct message rather than posting publicly. Never share personal details like your account number or Social Security number in a public post.
Email Chime support
For non-urgent questions, you can email our support team at [email protected]. Email is a good choice when you need to share documents or want a written record of your conversation.
Email response times may be longer than phone or live chat. If you need help right away, calling or chatting through the app is your best option.
Chime customer service hours
Chime's customer support is available 24 hours a day, 7 days a week. You can reach us at any time through both phone and live chat in the Chime app.
Contact method | Availability | Best for |
Phone (1-844-244-6363) | 24/7 | Urgent issues, speaking with a live person |
Live chat (Chime app) | 24/7 | Quick questions, real-time help |
X (@ChimeHelps) | Varies | General inquiries |
Email ([email protected]) | Varies | Non-urgent requests, documentation |
Can you speak to a live person at Chime?
Yes, you can speak to a live person at Chime whenever you need help. Our support team includes real people who are ready to assist you around the clock.
The chat agents you connect with in the Chime app are real Chime team members – not automated bots. You can also call us at 1-844-244-6363 to speak with a live representative by phone.
Chime support resources
Before reaching out to our customer support team, check out the Chime FAQ to see if your question has already been answered. The FAQ page covers a range of topics, from sending paper checks with the Checkbook feature1 to Chime's referral bonus program.
Our Chime Guides also include product tips and how-to articles to help you get the most out of our services. Here are some popular guides to get you started:
Credit Builder Basics – The secured Chime Visa® Credit Card can help you build your credit score over time.2 This article answers common questions about how to use it responsibly.
Chime Holiday Schedule – This guide answers questions about our holiday schedule and banking partner operating hours.3 You may find it helpful if you're trying to figure out your direct deposit timing.
How to Use Pay Anyone – Pay Anyone is Chime's money transfer feature that lets you send cash to anyone. Check out this guide for questions about transferring funds to family and friends.
How Will I Know if I Win a Chime Sweeps – We occasionally host sweepstakes to reward our members. This article covers the red flags to watch for to avoid scammers who try to take advantage of these promotions.
What Is Chime? – For new Chime members, this is a great resource to help you understand how Chime works and learn more about our features, products, and tools.
If you're still having trouble after exploring these resources, reach out to Chime's customer support.
Get the help you need from Chime
Whether you're having trouble logging into your account, need help setting up direct deposit, or want to report suspicious activity, Chime's customer service team is here for you. Download the Chime app to connect with a live agent via chat, or give us a call at 1-844-244-6363.