Key takeaways
Call Chime® Member Services anytime at 1-844-244-6363 – we're available 24/7.
Chat with us through the Chime app by going to your Profile, tapping Help Center, and starting a Chat. This is our preferred way to connect. Chats start with Jade, our chatbot, who can loop in a team member if your issue needs it.
Reach out on X by sending a message to @ChimeHelps for quick support questions.
Browse the Help Center at help.chime.com for answers to common questions anytime.
Connect with other members in our official communities on Reddit, Discord, and Facebook.
Whether you have a question about your account or need help with a technical issue, getting in touch with Chime is quick and easy. We offer several ways to connect with our Member Services team – by phone, chat, social media, our Help Center, and our member communities. Here's everything you need to know about reaching us.
Ways to contact Chime customer service
Chime offers 24/7 support through chat in the Chime app and by phone at 1-844-244-6363. Chat is our preferred way to connect – it's fast and available right from your pocket.
You can also reach our team through X (formerly Twitter) at @ChimeHelps, browse answers yourself at help.chime.com, or join our member communities on Reddit, Discord, and Facebook.
Call Chime at 1-844-244-6363
The fastest way to speak with someone at Chime is by calling our customer service number at 1-844-244-6363. Our representatives can help with anything from mobile app issues to account questions.
When you call, you'll hear a brief menu of options. Select the one that matches your issue to get connected with the right team member.
Chat with Chime through the app
Chat is available through Chime's mobile app and is our preferred way for members to reach us. It connects you with real Chime agents who can assist you in real time. To start a chat, open the app, go to your Profile, tap Help Center, and then start a Chat.
Chats begin with Jade, our chatbot. Jade can resolve a lot of common questions on the spot, and will connect you with a Member Services team member if your issue needs a closer look.
If you haven't downloaded the app yet, you can install it from the Google Play Store or the App Store.
Reach Chime on X (@ChimeHelps)
You can contact our support team on X (formerly Twitter) by reaching out to @ChimeHelps. This is a good option for general support questions or quick inquiries.
For anything related to your account, send a direct message rather than posting publicly. Never share personal details like your account number or Social Security number in a public post.
Chime Member Services hours
Chime's customer support is available 24 hours a day, 7 days a week. You can reach us at any time through both phone and chat in the Chime app.
Contact method | Availability | Best for |
Phone (1-844-244-6363) | 24/7 | Urgent issues, speaking with a live person |
Chat (Chime app) | 24/7 | Quick questions, real-time help |
X (@ChimeHelps) | Varies | General inquiries |
Help Center (help.chime.com) | 24/7 | Self-serve answers to common questions |
Can you speak to a live person at Chime?
Yes. If Jade, our chatbot, can't fully resolve your question in chat, you'll be connected with a Member Services team member. You can also call us at 1-844-244-6363 to speak with someone by phone.
Chime support resources
Before reaching out to our team, check out the Help Center or the Chime FAQ to see if your question has already been answered. These resources cover a range of topics, from sending paper checks with the Checkbook feature (see disclosure 1) to Chime's referral bonus program.
We also have official Chime communities where members connect, ask questions, and share tips:
Discord: http://www.discord.gg/chimefinancial
Our Chime Guides also include product tips and how-to articles to help you get the most out of our services. Here are some popular guides to get you started:
Credit Builder Basics – The secured Chime Visa® Credit Card can help you build your credit score over time. (see disclosure 2) This article answers common questions about how to use it responsibly.
Chime Holiday Schedule – This guide answers questions about our holiday schedule and banking partner operating hours. (see disclosure 3) You may find it helpful if you're trying to figure out your direct deposit timing.
How to Use Pay Anyone – Pay Anyone is Chime's money transfer feature that lets you send cash to anyone. Check out this guide for questions about transferring funds to family and friends.
How Will I Know if I Win a Chime Sweeps – We occasionally host sweepstakes to reward our members. This article covers the red flags to watch for to avoid scammers who try to take advantage of these promotions.
What Is Chime? – For new Chime members, this is a great resource to help you understand how Chime works and learn more about our features, products, and tools.
If you're still having trouble after exploring these resources, reach out to Chime's Member Services team.
Get the help you need from Chime
Whether you're having trouble logging into your account, need help setting up direct deposit, or want to report suspicious activity, Chime's Member Services team is here for you. Download the Chime app to start a chat, give us a call at 1-844-244-6363, or visit help.chime.com.