Chime® is a financial technology company, not an FDIC-insured bank. Banking services are provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. Deposit insurance covers the failure of an insured bank. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.
From our #1 Most Loved Banking App®1 to our secured Chime Card™ and beyond, Chime has always been all about unlocking financial progress™ for our members. That progress includes quick, tailored support at every step of the way.
What is @ChimeHelps?
You may already know us on X as @Chime – and don't worry, that channel's not going anywhere! But we're adding @ChimeHelps to give our members a centralized, go-to spot for customer service questions, answered by our friendly, skilled support team.
This way, you'll be able to learn more about our features and see questions others have asked, all in one place. We'll share financial literacy content, product updates, and frequently asked questions to help you unlock financial progress™ with Chime. It's quick, direct, and available on a platform you're already familiar with – precisely because we're here to help you, wherever you're at.
When should I contact @ChimeHelps?
Any time you have a question for Chime is the right time to reach out to us directly at @ChimeHelps. Along with answering your customer service questions, our support team will be standing by to help you navigate Chime features and ensure you have the best possible experience while pursuing your financial goals.
Reminder: Never share your personal information publicly.
Not using X? No worries: you can reach out to us using Chime's customer service chat feature in-app, or by calling our customer support phone number. Our @ChimeHelps support team will connect to you through these customer service channels if your question requires more personalized, detailed assistance.
What to expect from @Chime
Our @Chime handle will continue to share product announcements and updates, tips on making money moves, collaborations with your favorite brands and influencers, open-mics, and so much more. You know, just us still being us. It's where the Chime community lives – and that community is growing!
Staying connected with you – any way, every day
No matter where your financial journey leads, we'll be there to help out – in the way that works best for your needs. Ready to open a Chime account of your own? It's a super-simple, three-step process.