Chime® is a financial technology company, not a bank. Banking services, credit, and debit card provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
Chime® is a financial technology company, not a bank. Banking services and debit card provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

Introducing @ChimeHelps for Chime Member Customer Service on X

From our #1 most loved banking app™ to our secured Chime® Credit Builder Visa® Credit Card and beyond, Chime has always been all about unlocking financial progress™ for our members. That progress includes quick and tailored support at every step of the way – which is why we’re launching a new customer support-dedicated handle on X, formerly known as Twitter, to respond to your questions and concerns.

Introducing @ChimeHelps

You may already know us on X as @Chime – and don’t worry, that channel’s not going anywhere! But we’re adding @ChimeHelps to give our members a centralized, go-to spot to get customer service questions answered by our friendly and skilled support team.

This way, you’ll be able to learn more about our features, and see questions others have asked, all in one place. We’ll share financial literacy content, product updates, and frequently asked questions to help you unlock financial progress™ with Chime.

It’s quick, direct, and available on a platform you’re already familiar with – precisely because we’re here to help you, wherever you’re at.

Better online banking
  • Checking Account with no monthly fees
  • 60,000+ fee-free ATMs*
  • Chime Visa® Debit Card
Open an Account

When should I contact @ChimeHelps?

Any time you have a question for Chime is the right time to reach out to us directly at @ChimeHelps. Along with answering your customer service questions, our support team will be standing by to help you navigate Chime features and have the best experience possible while pursuing your financial goals. Reminder: Never share your personal information publicly.

Not using X? No worries: you can reach out to us on Chime’s customer service chat feature in-app, or on our customer support phone number.

Our @ChimeHelps support team will connect you with these customer service channels if your question requires more personalized, detailed assistance.

What to expect from @Chime

Our @Chime handle will continue to share product announcements and updates, tips on making money moves, collaborations with your favorite brands and influencers, open-mics, and so much more. You know, just us still being us. It’s where the Chime community lives – and that community is growing!

Staying connected with you – any way, every day

No matter where your financial journey leads, we’ll be there to help out – in the way that works best for your needs.

Ready to open a Chime account of your own? It’s a super-simple, three-step process.


Is @ChimeHelps available 24 hours a day?

Yes! The new @ChimeHelps handle on X will be available 24 hours a day, seven days a week.  If you need an immediate response from a live agent, our member support number, 844-244-6363, is available 24/7.  Reminder: never share your personal information publicly.

What other ways can I contact Chime customer service?

While the new @ChimeHelps X account will make it easy to reach out directly online whenever you want, there are other ways to get in contact, too. Our member support phone number is 844-244-6363, and live agents are available 24/7. You can also use the Chime customer support chat function right from the app, or find the answers to dozens of frequently asked questions in the Chime help center.

How can I connect with other Chime members?

Along with the main @Chime channel on X, you can join in the conversation with other Chime members on our Chime Crew Group on Facebook or in our dedicated subreddit, r/Chime.

Chime® is a financial technology company, not a bank. Banking services are provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. The Chime Visa® Debit Card and the Chime Credit Builder Visa® Credit Card are issued by The Bancorp Bank, N.A. or Stride Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit and credit cards are accepted. Please see the back of your Card for its issuing bank.

While Chime doesn’t issue personal checkbooks to write checks, Chime Checkbook gives you the freedom to send checks to anyone, anytime, from anywhere. See your issuing bank’s Deposit Account Agreement for full Chime Checkbook details.

By clicking on some of the links above, you will leave the Chime website and be directed to a third-party website. The privacy practices of those third parties may differ from those of Chime. We recommend you review the privacy statements of those third party websites, as Chime is not responsible for those third parties' privacy or security practices.

Third-party trademarks referenced for informational purposes only; no endorsements implied.

‡ SpotMe® for Credit Builder is an optional, no interest/no fee overdraft line of credit tied to the Secured Deposit Account. SpotMe on Debit is an optional, no fee service attached to your Chime Checking Account (individually or collectively, “SpotMe”). Eligibility for SpotMe requires $200 or more in qualifying direct deposits to your Chime Checking Account each month.

Opinions, advice, services, or other information or content expressed or contributed here by customers, users, or others, are those of the respective author(s) or contributor(s) and do not necessarily state or reflect those of The Bancorp Bank, N.A. and Stride Bank, N.A. (“Banks”). Banks are not responsible for the accuracy of any content provided by author(s) or contributor(s).

* Out-of-network ATM withdrawal and over the counter advance fees may apply except at MoneyPass ATMs in a 7-Eleven, or any Allpoint or Visa Plus Alliance ATM.

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