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Chime® is a financial technology company, not an FDIC-insured bank. Banking services are provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC. Deposit insurance covers the failure of an insured bank. Certain conditions must be satisfied for pass-through deposit insurance coverage to apply.
From our #1 Most Loved Banking App®1 to our secured Chime Card™ and beyond, Chime has always been all about unlocking financial progress™ for our members. That progress includes quick, tailored support at every step of the way.
What is @ChimeHelps?
You may already know us on X as @Chime – and don’t worry, that channel’s not going anywhere! But we’re adding @ChimeHelps to give our members a centralized, go-to spot for customer service questions, answered by our friendly, skilled support team.
This way, you’ll be able to learn more about our features and see questions others have asked, all in one place. We’ll share financial literacy content, product updates, and frequently asked questions to help you unlock financial progress™ with Chime. It’s quick, direct, and available on a platform you’re already familiar with – precisely because we’re here to help you, wherever you’re at.
When should I contact @ChimeHelps?
Any time you have a question for Chime is the right time to reach out to us directly at @ChimeHelps. Along with answering your customer service questions, our support team will be standing by to help you navigate Chime features and ensure you have the best possible experience while pursuing your financial goals.
Reminder: Never share your personal information publicly.
Not using X? No worries: you can reach out to us using Chime’s customer service chat feature in-app, or by calling our customer support phone number. Our @ChimeHelps support team will connect to you through these customer service channels if your question requires more personalized, detailed assistance.
What to expect from @Chime
Our @Chime handle will continue to share product announcements and updates, tips on making money moves, collaborations with your favorite brands and influencers, open-mics, and so much more. You know, just us still being us. It’s where the Chime community lives – and that community is growing!
Staying connected with you – any way, every day
No matter where your financial journey leads, we’ll be there to help out – in the way that works best for your needs. Ready to open a Chime account of your own? It’s a super-simple, three-step process.
FAQs
Is @ChimeHelps available 24 hours a day?
Yes! The new @ChimeHelps handle on X will be available 24 hours a day, seven days a week. If you need an immediate response from a live agent, our member support number, 844-244-6363, is also available 24/7.
Reminder: Never share your personal information publicly.
What other ways can I contact Chime customer service?
While the new @ChimeHelps X account will make it easy to reach out directly online whenever you want, there are other ways to get in contact, too. Our member support phone number is 844-244-6363, and live agents are available 24/7.
You can also use the Chime customer support chat function right from the app, or find the answers to dozens of frequently asked questions in the Chime Help Center or in our guide on how to contact Chime customer service.
How can I connect with other Chime members?
Along with the main @Chime channel on X, you can join in the conversation with other Chime members on our Chime Crew Group Chat on Facebook or in our dedicated subreddit, r/chimefinancial.