What Is Chime? Is Chime a Bank?

No, Chime is not a bank, but a financial technology (fintech) company. We offer banking services through our partner banks, The Bancorp Bank, N.A., and Stride Bank, N.A., Members FDIC.⁹

Our mission is to unite everyday people to Unlock Financial Progress™ by offering financial features to help them reach their goals. Through Chime, you can enjoy perks like fee-free banking,² get paid early,³ and unlimited cash back.⁵

Your funds are held at our partner banks, which are insured by the Federal Deposit Insurance Corporation (FDIC). FDIC insurance covers up to $250,000 of your funds per depositor, per insured bank, per ownership category. This insurance keeps your money safe in the event of a bank failure.⁹

More than 9 million customers have chosen to trust Chime with their hard-earned money. Some of Chime’s key features include:

• No monthly maintenance, overdraft, in-network ATM,¹⁰ or foreign transaction fees.
• Overdraft up to $200 without fees with SpotMe.⁷
• Get paid up to two days early with direct deposit.³

Thanks to Chime’s commitment to no-fee banking, you could save up to $34 on fees typically charged by traditional banks. Here’s how Chime compares to banks when it comes to fees.

As a digital-only mobile banking platform, all of Chime’s accounts and tools are a tap away via our mobile app.

Signing up is easy if you’re not yet a Chime member. You can open a Chime account in just two minutes by following these steps:

• Apply for a Chime account. We just ask for your name, date of birth, address, and social security number. You’ll need to be at least 18 years of age and a U.S. resident. 
• Download the Chime mobile app at the Google Play Store for Android devices or the Apple® App Store for Apple devices. 
• Log in on the mobile app or at chime.com to start using your account! You can connect your existing bank account to transfer funds. 
• Set up direct deposit by navigating to Settings or Move Money.
• Personalize your security features in Chime’s Security Center, available in the app. Set up a passkey, enable two-factor authentication, strengthen your password, verify your email, and learn how to recognize and avoid fraud.

How does Chime make money?

Chime makes money primarily from interchange fees. Merchants are charged these fees whenever a customer uses a debit or credit card to make a purchase.

Here’s how interchange fees work:

• When you make a purchase with your Chime Visa® Debit Card¹ or Chime Card™, the merchant pays an interchange fee (also called a payment processing fee).
• Visa pays a portion of this interchange fee to Chime.
• Whenever you use your Chime debit or credit card to make purchases and pay bills, Chime gets a small portion. Over time, these interchange fees add up.

How do I speak to a live person at Chime?

Help is available 24 hours a day, 7 days a week. You can get help in the following ways:

• Chat feature on the Chime app (navigate to Settings → Help)
• Phone: (844) 244-636

We’re standing by to answer any questions you may have.

Chime partners with The Bancorp Bank, N.A., and Stride Bank, N.A., Members FDIC, which provide your Chime Checking Account and High-Yield Savings Account. Through this partnership, Chime creates innovative products, features, and benefits for members, develops handy tech tools, and enhances the customer experience.

Yes, Chime is safe and legit. Since Chime first launched in 2012, member safety and security have been top priorities. Here’s how Chime protects your money and personal information.

• FDIC insurance through our partner banks protects your deposits up to $250,000 in the event of a bank failure⁹
• Chime’s Security Center lets you set up passkeys, enable two-factor authentication (2FA), and enable email verification
• Receive instant transaction alerts and daily notifications to help you recognize and report fraudulent transactions faster
• 128-bit AES encryption ensures your transactions are secure
• The Visa® Zero Liability Protection¹¹ means you’re not liable for any unauthorized charges
• Instantly block your card if you notice suspicious activity to prevent further transactions
• Get 24/7 support in the Chime app or over the phone

As a fintech company that works with regulated banking partners, Chime is a secure and legitimate place to protect your funds.

Still not convinced? Here are some additional features that help Chime stand out among the competition.

• Set up a qualifying direct deposit to unlock Chime Plus^‡ and access a full suite of benefits
• Get up to $500 of your pay before payday with MyPay¹²
• Get cash back on everyday purchases, like gas, groceries, and monthly bills.⁵
• Pay friends instantly without fees through Pay Anyone¹³
• Grow your savings faster with Automatic Savings¹⁴ – plus, use Savings Goals to put money toward a specific target
• Deposit cash fee-free at over 8,000 Walgreens stores nationwide¹⁵
• Improve your credit score using qualifying bills through Experian Boost^®16
• Build credit safely⁴ with Chime Card
• File taxes for free (plus, get your tax refund up to 5 days early)¹⁷
• Refer up to 10 friends per year for an extra bonus with the Chime referral program

MyPay^® line of credit provided by The Bancorp Bank, N.A. or Stride Bank, N.A. MyPay services provided by Chime Capital, LLC (NMLS ID 2316451).

Will I ever be charged an overdraft fee?

No. If you do not have sufficient funds in your Chime Checking Account or have reached your SpotMe limit (if enrolled),
then your card will be declined. There is no fee for declining transactions or for utilizing SpotMe.⁷

Although Chime itself isn’t a bank, we’re devoted to empowering your financial growth, no matter where you are on your journey. If you aren’t a member yet, we’re confident you’ll love our features, products, and tools. Get ready to enjoy all the member-first features of Chime.